Refund policy
Last updated: 19/04/2026
Return Window
We offer a 30-day return policy from the date of delivery.
Return Conditions
To be eligible for a return:
- Item must be unused and in original packaging
- Item must be in the same condition received
Items that do not meet these conditions may not be accepted.
How to Request a Return
To start a return, contact us at:
📩 sales@shadowgrip.co.za
Include:
- Your order number
- Reason for return
Our team will guide you through the next steps.
Return Costs
- Return shipping is the customer’s responsibility
- Original shipping fees are non-refundable
Refunds
Once your return is received and inspected:
- You’ll be notified via email
- Approved refunds are processed to your original payment method
Please allow 5–10 business days for the refund to reflect, depending on your bank.
Exchanges
We do not offer direct exchanges.
If you’d like a different item:
- Return your original product
- Place a new order
Need Help?
Have questions?
📩 sales@shadowgrip.co.za
💬 Or reach out via your website contact form